flora 77 FAQ

No. Each person may hold only one active account on flora 77. If we detect duplicate accounts linked to the same identity, email, or payment method, we will close all but one and may restrict future access. This policy protects account security and prevents bonus abuse. If you have forgotten your login details, use the password-reset link on the login page or contact support. If you believe your account was compromised, change your password immediately and enable two-factor authentication (2FA) in your account settings.

If a deposit or withdrawal does not complete, check your account transaction history first — sometimes a payment is delayed but will process within a few hours. If the transaction shows as "pending" or "failed", contact your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to confirm the status on their end. If funds were deducted from your account but did not arrive at flora 77, your bank can issue a reversal. If a withdrawal request is stuck, contact our support team with your transaction ID — we can investigate and resubmit if needed. Do not attempt the same transaction multiple times, as this may create duplicate charges.

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are streamed from professional studios with real dealers and real cards or wheels. You place bets via our app or browser, and the dealer conducts the game in real time. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games where you spin reels and outcomes are determined by a random number generator. Live-dealer games require an active internet connection and real-time interaction; slots load faster and do not require a live stream. Both are available on flora 77 for users in supported jurisdictions.

We offer a welcome bonus for new accounts that meet our eligibility criteria. The exact terms (bonus amount, wagering requirements, game restrictions, expiry date) are displayed during account creation and in your account dashboard. Bonuses are subject to verification — you must complete KYC (identity verification) and meet any minimum deposit or play-through conditions before you can withdraw bonus funds. Bonus terms vary by region and may change seasonally. For current details, check your account or contact support. We do not offer fixed bonus amounts or guaranteed returns.

Your flora 77 account dashboard includes tools to view your balance, transaction history, active bets, and game activity. You can update your password, enable or disable two-factor authentication (2FA), add or remove payment methods, and review your KYC verification status. You can also view your deposit and withdrawal history with timestamps and amounts. If you need to close your account or restrict access temporarily, contact our support team — they can help you with account suspension or permanent closure. All account changes are logged for security purposes.

You can reach our support team via in-app chat (available during business hours) or by emailing [email protected]. Include your username, registered email, and a clear description of your issue. We respond to emails in English and Indonesian within 2 hours during business hours. For urgent account issues (suspected fraud, unauthorized access, stuck withdrawals), use in-app chat for faster response. Have your account details and transaction IDs ready when you contact us. We do not respond to requests sent to other email addresses or social media accounts.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether flora 77 is available in your region, contact our support team. Access from restricted jurisdictions may result in account suspension or closure. We monitor account activity for compliance and may request additional verification if needed.

Yes. We support deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet bank transfers through our payment partners. You can also use digital wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) and local payment for faster processing. To deposit, select your preferred payment method in your account, enter the amount, and follow the payment provider's instructions. Withdrawals are processed to the same payment method you used for your deposit (or to a verified alternative). Bank transfers typically process within 1–2 business hours; digital wallets are often faster. Check your account transaction history to track the status of your deposit or withdrawal.

We offer betting on Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other major tournaments. Our sportsbook updates odds and match schedules in real time. You can place bets before a match starts or during live play (if live betting is available for that match). Bet settlement occurs after the match ends and the official result is confirmed. If a match is postponed or cancelled, bets are typically voided and stakes returned. Check the match details page for specific rules and settlement terms before placing your bet.

Yes. We offer betting on esports tournaments including Mobile Legends, Free Fire, and PUBG Mobile. Odds and match schedules are updated as tournaments progress. Esports bets settle after the match result is confirmed by the tournament organizer. Settlement may take longer than traditional sports if there are disputes or replays. Check the match details for specific rules before placing your bet. If a match is cancelled or rescheduled, bets may be voided or carried forward depending on the tournament rules.

Live-dealer tables show a green "Live" indicator in our app and browser interface. If a table is offline, it will show as "Closed" or "Offline". You can join a live table by tapping it and placing a bet. The video stream loads automatically once you join. If the stream does not load, check your internet connection and try refreshing the page. If problems persist, contact support. Tables may go offline for maintenance or during low-traffic periods. Check back later or browse other available tables.

If your connection drops during a live-dealer game, your bets remain active and the game continues. Once you reconnect, you can rejoin the table and see the current game state. If you placed a bet before disconnecting, it will be settled according to the game outcome. If you disconnected before placing a bet, you can place one once you reconnect. For slots or other games, your session is saved — reconnect and your game state will resume. If you experience frequent disconnections, check your WiFi or mobile signal strength and try moving closer to your router or switching to a stronger network.

Go to your account settings and select "Security" or "Two-Factor Authentication". Choose SMS or authenticator app as your 2FA method. If you choose SMS, we send a code to your registered mobile number each time you log in from a new device. If you choose an authenticator app, scan the QR code with an app like Google Authenticator or Authy and enter the code shown. Save backup codes in a safe place — you will need them if you lose access to your phone. 2FA is optional but strongly recommended to protect your account from unauthorized access.

KYC (Know Your Customer) verification confirms your identity and helps us comply with financial regulations. We require a photo of your ID (passport, national ID, or driver's license) and may ask for proof of address. Verification typically completes within 24 hours. Once verified, you can deposit and withdraw without restrictions. If your verification is rejected, we will explain why and give you a chance to resubmit. Verification protects both you and flora 77 by preventing fraud and money laundering. Your personal data is encrypted and stored securely.

If you notice unauthorized activity (unfamiliar bets, unexpected withdrawals, login attempts from unknown locations), change your password immediately and enable 2FA if you have not already. Contact our support team right away via in-app chat or email — include details of the suspicious activity. We can review your account, reverse unauthorized transactions if possible, and help you secure your account. Do not share your password or 2FA codes with anyone, including support staff. We will never ask for your password via email or chat.